Covid-19 Message

Update: July 2020

  • We are living through unprecedented times since the outbreak of the Coronavirus Covid-19 in late 2019, the subsequent global lockdown and closure of borders around the world.
  • The health and safety of our travellers has always been of upmost importance. Now more than ever, we would like to reassure our clients that we will only plan and endorse a holiday or sabbatical where we feel confident that all due diligence has taken place to ensure you can travel with confidence and enjoy your time away.
  • Knowing that Covid-19 is going to be present for the foreseeable future, enhanced hygiene methods and physical distancing are likely to be part of how we travel for a long time. That said, a holiday must still feel like a holiday.
  • Based on the current advice relating to travel, we would like to draw your attention to the following key information regarding future bookings:
    • Given the tailormade nature of our trips and the variety of our destinations, specific terms and conditions related to Covid-19 will be provided on a case by case basis.
    • We will do all possible to extend payment deadlines, reduce deposits and ensure any potential losses are mitigated. This includes being as flexible as possible when it comes to postponing or cancelling a trip due to borders closing or FCO advice changing to ‘all but essential travel’.
    • As a small, independent travel company, we have a very strong relationship with our in-country partners and are therefore well positioned to negotiate the best possible outcome for our travellers.
    • Whilst we will refund as much as possible in the case of a cancellation due to Covid-19, there may be occasions when our suppliers (hotels, transport, guides etc) may need to retain a percentage of any deposit made based on factors such as proximity to the date of travel.
    • To cover the work involved in planning your trip, we reserve the right to charge a non-refundable £500 trip development fee upfront on a case by case basis, depending on trip complexity.
    • In case of any trip cancellations, and where we are not able to offer a full refund, it may be necessary to submit a claim through your travel insurance. Ensuring you have clear and comprehensive insurance in place is essential. The Association of British Insurers’ Covid-19 webpage offers some helpful information regarding insurance policies for future travel: https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-hub/travel-insurance/
    • Most importantly, we will not jeopardise the safety of our travellers.

Safe travels,

Steve Wilson, Founder